Privacy Policy

Innovate Property Group Pty Ltd ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our website, services, and team. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your information as described in this policy.

We may collect the following types of personal information:

• Full name, email address, phone number, and postal address
• Property address and details provided via appraisal or enquiry forms
• Enquiry details, correspondence, and communications with our team
• Website usage data including pages visited, time spent, and browser type (collected via cookies)
• Financial information where relevant to a property transaction

We collect this information directly from you when you complete a form, contact us by email or phone, or interact with our website.

We use your personal information to:

• Respond to enquiries and provide property appraisals
• Facilitate property transactions on your behalf
• Send you relevant property listings, market updates, and communications (where you have consented)
• Improve our website and services
• Comply with our legal and regulatory obligations as a licensed real estate agent in NSW

We do not sell, rent, or trade your personal information. We may disclose your information to:

• Third-party service providers who assist us in operating our business — including AgentBox (Reapit Sales) as our CRM platform, and email communication tools — all bound by confidentiality obligations
• Legal and financial advisors involved in a transaction
• Government or regulatory bodies where required by law

All third parties with whom we share data are required to handle your information in accordance with applicable privacy laws.

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can disable cookies through your browser settings; however, this may affect some website functionality.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our systems and processes are reviewed regularly to maintain appropriate security standards.

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us at mark@innovatepg.com.au.

Where you have provided consent, we may send you marketing communications including property listings and market updates. You may opt out at any time by contacting us directly or using the unsubscribe link in any email communication.

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Continued use of our services following any update constitutes your acceptance of the revised policy.

For any questions or concerns regarding this Privacy Policy or how we handle your information, please contact:

Innovate Property Group Pty Ltd
12/2 Memorial Drive, Shellharbour City Centre NSW 2529
0401 385 662
mark@innovatepg.com.au